FAQ

*ALL SALES ARE FINAL. WE DO NOT ACCEPT EXCHANGE, REFUND OR RETURN.

*FREE SHIPPING ON ALL ORDERS OVER 10,000 HKD

WHEN WILL MY ORDER ARRIVE?

PLEASE ALLOW 3-5 BUSINESS DAYS FOR ORDER PROCESSING AND VERIFICATION AND 5-14 BUSINESS DAYS (DEPENDING ON SHIPPING DESTINATION) FOR DELIVERY.

I TRIED TO PLACE AND ORDER BUT MY CREDIT CARD DECLINED OR GAVE ME AN ERROR. 

PLEASE CONTACT THE ISSUING BANK OF YOUR CREDIT CARD OR TRY AGAIN WITH ANOTHER CARD. THIS ERROR HAS OCURRED BECAUSE THE BANK HAS DECIDED NOT TO AUTHORIZE THE PAYMENT AND CANNOT BE RESOLVED ON OUR END. 

HOW DO I TRACK MY ORDER?

ONCE THE ORDER HAS BEEN SHIPPED, WE WILL SEND YOU AN EMAIL WITH YOUR TRACKING INFORMATION ISSUED BY THE COURIER TO CHECK THE STATUS OF YOUR SHIPMENT. YOU CAN ALSO USE THE SPECIFIC COURIER’S WEBSITE: 

 

• HK SPEED POST

 

 UPS

CAN I USE PAYPAL?

WE ACCEPT PAYPAL, VISA, MASTER CARD AND AMERICAN EXPRESS.

WHY DO MY SHIPPING AND BILLING ADDRESS HAVE TO MATCH?

WE REQUIRE THE MATCHING OF YOUR BILLING AND SHIPPING ADDRESS AS AN ADDITIONAL STEP TO PREVENT CREDIT CARD FRAUD.

AM I RESPONSIBLE FOR THE TAXES AND DUTIES ADDED TO MY ORDER?

WE ARE NOT RESPONSIBLE FOR ANY IMPORT/CUSTOMS AND/OR DUTIES & TAXES APPLIED TO YOUR ORDER.